Waterloo Heating & Cooling ("we," "us," or "our"): trust is the foundation of every service call we take on, and it extends to this website. Here we set out our approach to personal information: what visitors share with us, the ways it is used, and the care it receives from the moment it reaches our team.
Information We Collect
Personal information reaches us mainly through the forms you complete. A typical request includes your name, a phone number where you can be reached, an email address, the address of the home requiring service, and a brief note describing the issue or project. Nothing on this site collects personal data without your input.
Ways Your Information Is Used
Think of your information as the working file for your request. It travels only along the path of the job: answering your initial message, producing a written estimate, scheduling the appointment, completing the service, and closing the loop with any follow-up communication the situation calls for.
Safeguards for Your Details
Our commitment is straightforward: your information stays within tight boundaries. We apply reasonable security practices to prevent unauthorized access, disclosure, or loss; internal access is granted sparingly and by need; and when records reach the end of their retention period they are destroyed. No list of our customers is ever put up for sale.
Cookies on This Website
Like most websites, this site relies on cookies and similar browser technologies for basic functions. They help pages load correctly, remember temporary preferences, and keep the request form working as you move between steps. Your browser settings let you block or delete cookies at any time, though doing so may affect how parts of the site behave.
How Usage Is Measured
Understanding how visitors move through the site helps us improve it, so we review anonymized usage statistics from time to time. Page views, referral sources, and similar counts are examined in aggregate, never tied to an individual. This practice keeps the website honest about its own performance while leaving your privacy intact.
Access, Correction, and Deletion
Should you change your mind about the information you shared, the door is open. Contact us using the details below to review what we hold, request corrections, ask for deletion, or opt out of future messages. We treat every such request seriously and confirm once the change has been carried out.
Contact Us
For anything related to your privacy, from a quick question to a formal request concerning your records, the fastest route is a direct message to our office, and the details you need to do so are right here:
Waterloo Heating & Cooling
Email: [email protected]
Waterloo, ON